shipping & returns
Thank you for your purchase. During the ongoing health crisis in the world due to COVID -19, many customers are experiencing or will experience delays in shipping times. There may be delays depending on your location.
Please allow 1 - 3 business days for order processing.
Free shipping on all US orders over $150.
Standard shipping is 3 - 10 business days. If an item is out of stock, you will be notified via text and/or email.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
DORIS' HAIR & BEAUTY INC/ Returns
736 S. WHITE HORSE PIKE
AUDUBON, NJ 08106
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Warn, used or damaged.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
● A 25% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at: